Can I cancel my pledge and get a refund?
You can cancel your pledge any time before the campaign end date. After the campaign ends I cannot offer refunds as a significant reduction in funding would affect my ability to order goods for everyone.
Last updated: August 27, 2025 00:30
My order arrived damaged.
I will be inspecting all stock I receive for quality before packing orders. Should your order be damaged in transit, or you find a significant missed defect, email me at [email protected] and I will try to help.
Last updated: August 27, 2025 00:33
My order hasn’t arrived.
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Check the project timeline
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Check community updates for any new info regarding shipping
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Check the tracking number sent to your email if your package has been sent
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If tracking is marked as delivered and you have not received your package give it another 2 business days after marked “delivery” to resolve on it’s own
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If it still has not arrived, contact your local post office to conduct an investigation for lost mail
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If the investigation is concluded without locating your mail, email me at [email protected] and I will see if I can help you. Due to limited item stock, I cannot guarantee that I will be able to replace orders lost in transit.
Last updated: August 27, 2025 00:44
I damaged or lost my item. Can I exchange or replace it?
I’m sorry that happened! I will not be replacing items damaged or lost by backers. However, there may be left over stock available in my shop after all orders have been shipped! Shop: http://wanderlingworld.etsy.com
Last updated: August 27, 2025 00:49
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.